Many of the Adobe apps that are connected to the Cloud are geared towards professionals and can be extremely difficult for a novice to master. I Canceled my Creative Cloud Account and Got a Refund – Now What?Ĭreative Cloud is not the perfect software for everyone. Meaning if you completed the purchase at 11:30 AM on the 3rd of the month and you wait until the end of the day on the 17th to cancel your account, you will not be eligible for the refund. It is important to point out that when Adobe says they have a 14-day money-back guarantee, it starts with the time of day you purchased the subscription. However, there is a cancelation fee that will cost you 50% of your remaining balance. If you get the annual subscription with a monthly payment, you can cancel your account early, and you will receive a partial refund. If you cancel one of these account types, you will still have full access to your account until the end of the billing cycle. If you purchased a monthly or prepaid annual plan, there is no option to cancel your account and request a partial refund. The process is quick and easy, and best of all, you don’t have to talk with any customer service agents or listen to a sales talk that will attempt to convince you to keep your account. You have up to 14 days to test and use all the features and apps included in Creative Cloud, and if you’re not happy for any reason, you can follow the simple steps above to cancel your account, and you’ll automatically receive your refund. Adobe Creative Cloud Money-Back Guarantee PolicyĪdobe Creative Cloud has a very simple refund policy. If you’re still looking for digital editing software, check out these free alternatives below.
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